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The Trac Fone customer service line is open for both Trac Fone and Safe Link.We pressed 1 for Trac Fone and the automated system offered us multiple customer service options.This will be the Mineserver 2, designed primarily by Fallon, who just turned 11.The Mineserver 2, which has nearly the performance of a Mineserver Pro, will be a four-core 64-bit machine running at 2.2 GHz with two gigs of DDR3 RAM and a 16-gig e MMC card.You can contact Trac Fone by phone whether you are a customer or not.If you are a current customer, you will need your serial number and phone number when calling.I guess they are all CEO at this point because no one is better at that job than his brothers.
Trac Fone started out as a prepaid cell phone provider that charges an exorbitant amount of money (25 cents per minute) for no-contract cell phones. As a subsidiary of a Mexican mobile giant, Trac Fone is the parent corporate for Net10, Straight Talk and other prepaid services available to customers all over the United States.When we pressed 0 to bypass the system, it just repeated the same options over and over again.It took more than two minutes to listen to all of the available options and by the time we made it through the options we forgot the first option.Herb has become our guru, though if you want to sue us please go through our litigator, Claude Stern of Quinn Emanuel Urquhart & Sullivan in Redwood City. Herb told us to turn Mineserver LLC into Mineserver Corporation, a Delaware C-Corp like all the other Sand Hill Road darlings. You can’t very easily tell 100,000 people about your screw-ups while trying to find an investor at the same time. We were held up waiting for suppliers who were giving us 90 percent discounts: you can’t blame them in public and expect them to take it well. Deciding to grow the company complicates things a lot. One of our hardware suppliers simply wasn’t capable of growing with us so we had to replace that supplier, which wasn’t easy especially since it involved numbers that were increasing by 100X.Our entertainment deals are handled by Chuck Hurewitz of Isaacman Kauffman & Painter in Los Angeles. Based on what we learned from the Mineserver and 9 Mineserver Pro, we had to come up with a single follow-on product to replace both that was cheaper to make yet more powerful.